FAQs

We offer a wide range of log types for both vented and ventless fireplaces. You can explore the list of available vented gas logs here and ventless gas logs here.

18” – 120” – see full details here.

18”, 24”, 30” – see full details here

Grand Canyon Gas Logs offers meticulously crafted logs, individually cast from ceramic fiber, high-temperature concrete, and stainless steel fiber mesh. Each log set is hand-painted to ensure an authentic look. Learn more about our detailed process here

No, we only offer complete log sets. In qualifying situations, individual logs can be replaced under our warranty policy. Please contact our customer service team to review your situation.

Yes, but only with a vent-free log set and a vent-free burner.

Our cannonballs are crafted with hand-molded ceramic fiber dyed white, black, or grey.

2”, 4”, or 6” – see them in detail here

You can configure the cannonballs in any way you like; however, we do not recommend stacking them higher than 12” or deeper than 18”.

Yes, our cannonballs can be used in any vented outdoor fireplace or with any of our firepit burners.

Yes, burning Grand Canyon Gas Logs or cannonballs installed for any length of time will cause them to soot. This is caused by incomplete gas combustion.

Use a soft bristle brush, vacuum, or a fireplace/chimney soot removal product (e.g., Rutland’s Soot Removal).

Yes, our logs can be installed in an outdoor fireplace or fire pit, which reduces the lifetime warranty to a five-year warranty.

Grand Canyon Gas Logs carry a lifetime warranty against manufacturer defects or breakage as long as the logs are installed indoors. Logs installed outdoors in a fireplace or firepit carry a five-year warranty. This warranty does not cover fading due to use. Read the full warranty here.

We offer fire pit burners, fire bowls, 18” tall fire tables, and 24” tall fire tables. See the full details here.

Natural gas or liquid propane.

No, DO NOT attempt to install a propane tank under a fire bowl or 18” fire table. Our 24” tall fire table allows a propane tank to be concealed underneath the burner.

Arizona weathered oak, western driftwood, and quaking aspen.

No, never use these outdoor fire features, such as fire tables, fire bowls, or firepit burners, in an enclosed space such as a camper, tent, car, enclosed patio, or inside a home. These appliances can produce carbon monoxide, which has no odor. Using it in an enclosed area can be extremely dangerous.

Yes, however, the doors must remain fully open while the appliance is burning to ensure proper ventilation.

Yes, during operation, the damper needs to be fully open. A damper clamp is included with the burner and needs to be installed to maintain the minimum permanent vent opening and prevent the damper blade from fully closing.

Grand Canyon Gas Logs outdoor burners are 100% stainless steel and rated for the outdoors, while our indoor burners are stainless steel and painted with high-temperature-rated paint.

Natural gas or liquid propane.

To comply with certifications, listings, building code acceptances, and for safe operation and proper performance of our log sets, use only Grand Canyon Gas Logs parts and accessories. Using other controls, parts, and accessories not designed for use with the Grand Canyon Gas Logs log set will void all the warranties, certifications, listings, and building code approvals and may cause property damage, personal injury, or loss of life.

Grand Canyon Gas Logs burners carry a lifetime warranty against manufacture defects or breakage as long as the appliance is installed inside and by a professional installer. Burners installed outside carry a one-year warranty. Read the full warranty here.

Do not try to light any appliance, touch any electrical switch, or use any phone in the building. Immediately call the gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. If you cannot reach the gas supplier, call the fire department.

The Bedrock Burner is designed to fit any trough-style masonry fireplace or contemporary wood-burning fireplace. It is operated with a remote-controlled system, which includes convenient flame modulation on a sleek handheld remote. We offer the Bedrock in linear, traditional, and ventless styles. Learn more here.

Yes, however, it can only be installed under a covered patio.

No, these burners require ½” reflective glass.

We offer seven colors of reflective glass: Terra Copper, Vesper Black, Apollo Bronze, Krystallo Diamond, Adriatic Topaz, Poseidon Blue, and Amber Diamond. View the available reflective glass for them here .

Grand Canyon Gas Logs Bedrock burners carry a lifetime warranty against manufacture defects or breakage of the metal components. The electronic components have a two-year warranty. Read the full warranty here.

The Lava Burning Series is the most realistic gas log set available today. The four main logs are individually orificed and ported, allowing the fuel to flow out of the log, appearing as if the log were burning. GlowFire™ log technology also increases efficiency by using fewer BTUs and creating a fuller, more robust flame effect, while the ceramic refractory logs radiate more heat into the room than a traditional concrete gas log set. See full details here.

Yes, however, it can only be installed under a covered patio. Please reference the installation manual for the requirements for outdoor installation

18”, 24”, 30, and 36” – see full details here.

Currently, the only log set available is Weathered Oak Charred. More species are currently in development.

Lava Rock is bigger; Lava Granules are 0.25-0.75” while the Lava Rock ranges from 0.5-1.”

Most of our burner kits will include glowing black embers, lava rock, and, in some cases, vermiculite.

Twig sets are used to add another layer of logs to the setup. Alternatively, the twigs can conceal the components to the right and left of the burner or be placed on the fireplace floor as decoration.

No, the lava rock should not cover any of the components. Lava rock is strictly for decoration, to cover the hearth floor. Lava rock does not block the heat, and covering the components could cause them to be more exposed to the heat.

We offer seven colors of reflective glass: Terra Copper, Vesper Black, Apollo Bronze, Krystallo Diamond, Adriatic Topaz, Poseidon Blue, and Amber Diamond. View the available reflective glass for them here .

Use the glass calculator available on our website to determine the amount of media necessary to cover your burner and fireplace floor.